Privacy Policy
Kryvion Pro ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at kryvion-pro.uk and our AI-assisted cryptocurrency trading platform (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.
1. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use the Service, and information from third-party sources.
1.1 Information You Provide
When you register for an account, use the Service, or communicate with us, you may provide:
Account information: name, email address, telephone number, date of birth, postal address, and any other details required for identity verification and account creation. Financial information: cryptocurrency wallet addresses, exchange account credentials (if you authorise integration), transaction history, and trading preferences. Correspondence: any information you provide when you contact our support team or communicate with us through the Service.
1.2 Automatically Collected Information
When you access the Service, we automatically collect certain technical and usage information, including:
Device and browser data: IP address, browser type and version, operating system, device identifiers, screen resolution, and language preferences. Usage data: pages viewed, features accessed, time spent on the Service, referral sources, clickstream data, and interaction with Service functionality. Cookies and similar technologies: we use cookies, web beacons, and similar tracking technologies to collect information about your activity on the Service. Please see our separate Cookie Policy for more details.
1.3 Information from Third Parties
We may receive information about you from third-party services you connect to the Service, such as cryptocurrency exchanges, payment processors, identity verification providers, and data enrichment services. This information may include verification status, transaction history, and account balances.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and maintain the Service: creating and managing your account, executing automated trading algorithms, processing transactions, and providing customer support. To improve and personalise the Service: analysing usage patterns, developing new features, tailoring content and recommendations, and optimising user experience. To communicate with you: sending account notifications, transaction confirmations, service updates, security alerts, and responding to your enquiries. To ensure security and prevent fraud: detecting and preventing unauthorised access, abuse, or fraudulent activity; verifying your identity; and protecting the rights and safety of our users and the public. For compliance and legal purposes: complying with applicable laws, regulations, and legal processes; enforcing our Terms of Service; and responding to requests from law enforcement or regulatory authorities. For marketing purposes: sending you promotional communications about new features, products, or services that may interest you, subject to your marketing preferences and applicable law.
3. Legal Basis for Processing (UK GDPR)
We process your personal data on the following legal grounds:
Contract performance: processing is necessary to provide the Service and fulfil our obligations under our Terms of Service. Legal obligation: processing is necessary to comply with applicable legal or regulatory requirements, including anti-money laundering, know-your-customer, and tax reporting obligations. Legitimate interests: processing is necessary for our legitimate business interests, such as fraud prevention, security, service improvement, and direct marketing, provided such interests are not overridden by your privacy rights. Consent: where required by law, we will obtain your explicit consent before processing certain categories of personal data or sending marketing communications.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We engage third-party service providers to perform functions on our behalf, including cloud hosting, data analytics, identity verification, payment processing, customer support, and marketing. These providers have access to your information only to the extent necessary to perform their services and are contractually obligated to protect your data.
4.2 Cryptocurrency Exchanges and Financial Partners
If you authorise us to connect to your cryptocurrency exchange accounts or payment service providers, we will share necessary information with those platforms to execute trades and facilitate transactions on your behalf.
4.3 Legal and Regulatory Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security, law enforcement, or regulatory requirements. We may also disclose information to enforce our Terms of Service, protect our rights or property, or ensure the safety of our users or the public.
4.4 Business Transfers
In the event of a merger, acquisition, reorganisation, sale of assets, or bankruptcy, your information may be transferred to a successor entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
4.5 With Your Consent
We may share your information for purposes not described in this policy with your explicit consent.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account information is retained for the duration of your relationship with us and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Usage and technical data may be retained in aggregated or anonymised form indefinitely for analytical purposes.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal data, including:
Access: you may request a copy of the personal information we hold about you. Correction: you may request that we correct inaccurate or incomplete information. Deletion: you may request that we delete your personal information, subject to certain legal exceptions. Restriction: you may request that we restrict the processing of your information in certain circumstances. Portability: you may request a copy of your information in a structured, machine-readable format. Objection: you may object to processing based on legitimate interests or for direct marketing purposes. Withdrawal of consent: where we rely on your consent, you may withdraw it at any time.
To exercise these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law. Please note that certain rights may be limited by legal obligations or legitimate business needs.
7. Marketing Communications
We may send you marketing communications about our Service, features, and offers. You may opt out of receiving marketing emails by following the unsubscribe instructions in any marketing email we send or by adjusting your account preferences. Please note that even if you opt out of marketing communications, we will continue to send you transactional and service-related messages.
8. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your country of residence, which may have different data protection laws. When we transfer personal data internationally, we implement appropriate safeguards to protect your information in accordance with applicable law, such as standard contractual clauses or other approved transfer mechanisms.
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure server infrastructure, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.
11. Third-Party Links and Services
The Service may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on the Service and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through the contact information provided on our website at kryvion-pro.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.